Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website or providing your information, you consent to the practices described in this policy.

We are committed to handling your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA).

We may collect the following types of personal information:

• Contact Information (e.g., name, phone number, email address, mailing address)
• Health-related information (only when submitted via contact forms or service inquiries)
• Demographic information (e.g., age or location, if provided)
• Website usage data (IP address, browser type, pages visited, time spent on pages)
• Communication preferences and feedback

We use your personal information to:

• Respond to your inquiries or requests for care services
• Schedule consultations or service assessments
• Improve our website and customer experience
• Communicate updates, service changes, or marketing offers (only if consent is given)
• Meet legal or regulatory requirements

We do not sell or rent your personal information to third parties.

We may collect your information through:

• Website contact forms or service request forms
• Phone calls or email communications
• Cookies and analytics tools (e.g., Google Analytics) that track usage patterns on our website
• Client intake or onboarding documents (if submitted online)

We use cookies to enhance your browsing experience and collect anonymous data on website traffic and usage. You may choose to disable cookies through your browser settings, but this may affect site functionality.

We only share your information in limited circumstances, such as:

• With healthcare professionals or staff involved in providing your care
• With third-party service providers who assist us in delivering our services (e.g., IT support for our CareApp)
• When required by law or regulation

All third parties are required to protect your information and use it only for authorized purposes.

We implement physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

You have the right to:

• Request access to your personal information
• Ask for corrections to inaccurate or incomplete data
• Withdraw consent to use your information (subject to legal or contractual obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise these rights, please contact us using the information provided below.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any information.

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed.

Last Updated: January 2025